COVID-19 update: We are offering Teletherapy services for all psychotherapy appointments and some neuropsychological testing. Neurofeedback services are open.

FAQs

General FAQs

Where are you located?

We are just north of the Union and Briargate Boulevard intersection on North Union.

Directions: The first stop light after this intersection as you are heading north is Zephyr. You will turn left at this intersection and will take the first right, which will lead you into a parking lot. You will need to turn right once entering the parking lot so that you can drive around to the front of our building, which directly faces Union. The specific address is:

7730 N Union Blvd. Suites 105 and 204 Colorado Springs, CO 80920

Which office do I go to in your building?

We have two offices in our building at 7730 N. Union Blvd. The office on the first floor, Suite 105, is for neuropsychological testing and neurofeedback. These offices are also available to accommodate those who cannot walk up the stairs for therapy services.

We use our upstairs office, Suite 204, for most of our psychotherapy sessions.

How do I make an appointment?

Call our office at (719) 323-3094 to schedule an appointment. We would love to help you.

How do I pay?

Most insurance companies pay for therapy and neuropsychological testing. They do not typically pay for neurofeedback, which is often paid for by cash/check/credit card payment.

For those who don’t have insurance or wish not to use their insurance, we accept cash/check/credit card payment, as well.

As a courtesy, we offer financing through Prosper Healthcare Lending if you prefer to make a monthly payment for your services.

Do you accept insurance?

We are currently in network with Tricare, VA/Triwest, Medicare and Blue Cross/Blue Shield, and we have the capability to bill them for some services we offer.

We’ll inform you of non-covered services (some of which are typical with behavioral health). Because of the non-covered services, we offer our convenient financing option (see our payment section).

For all other insurance carriers, we’ll happily help you pursue reimbursement. This process involves minimal time and paperwork; however, reimbursement is not always guaranteed. You must pay for your services up front and then seek reimbursement directly from your provider.

*Neurofeedback is not reimbursed by most companies, so you should expect to pay out-of-pocket for this service.

Unfortunately, we do not accept Medicaid and are unable to work with people who carry Medicaid, even for cash pay services.

If applicable, we will collect your co-pay when you come to your scheduled appointment.

Can you help me file my insurance?

We bill all in-network insurance companies directly.

For out-of-network insurance companies, you must pay up front for our services. We can provide you with a superbill you can then submit to your insurance company for reimbursement. We always recommend that you contact your provider to determine what services they will pay for prior to their first appointment.

What happens during the (no cost) neurofeedback consultation?

The doctor will meet with you to discuss the neurofeedback services we offer. It’s important that you understand what we do here as not all clinics are the same.

How do I begin neurofeedback treatment?

After the consultation, we will schedule an intake appointment for you, so we can gather information about you and your needs. After doing so, we record your brain wave patterns, so we can analyze the connection between your brain wave activity and your symptoms. This appointment typically lasts two hours.

What happens after my QEEG evaluation session

We conduct a thorough analysis of your brain wave activity and customize a treatment plan specifically for you.

After that, we schedule an appointment for you to come back, so we can go over the results together and talk about how to move forward. You can schedule this feedback session at the time of your evaluation appointment, as well.

What does a typical neurofeedback session look like?

Each session runs about 45-60 minutes. We will administer treatment based on your treatment plan. You typically are able to watch a movie of your choice while undergoing your treatment.

How does watching a movie make me feel better?

If you are doing LORETA z-score or surface neurofeedback training (traditional neurofeedback), the electrodes in the cap you are wearing will read your brain wave activity.

We tailor the computer program to help the movie interact with the software that monitors your brain wave activity. When your brain exercises according to the prescription that Dr. Bonack has customized for you, the movie will be bright and colorful. When it is not exercising, the movie will become grayscale, which reminds the brain to exercise. We set the threshold to promote your brain to exercise about 50% of the time, so it’s not too hard or too easy.

How do I make it work?

Forcing the process is the exact opposite of what you want to do. That would be like sitting in the chair, grabbing the arm rests and saying, “I’m trying to relax!” Instead, as you sit in the chair, your brain will know what it needs to do and will do it. Relax and enjoy the process!

How many sessions will I need?

Patients typically reach the most success after 40-60 sessions.

How will I know I am done?

Dr. Bonack personally monitors your progress throughout your treatment. Typically, around the 40-session mark, we can tell if you need to continue or finish treatment. Sometimes, people continue because they like what they have accomplished and want to fine-tune their results.

Will I need to come back?

Typically, when you have achieved optimal results, you will not need to return. Occasionally, you may need a “tune up,” at which time we can start a shorter round of sessions.

Will it hurt? Can you read my thoughts?

We get these questions a lot. It will not hurt; and, no, we cannot program your mind or read your thoughts. Our clients typically enjoy the process. They can see themselves feeling better and are grateful for what they have accomplished.

How do I begin to do neuropsychological testing?

First, you schedule an intake session, which typically lasts an hour. After this appointment, we request an authorization for services from your insurance company.

Can I begin testing right away?

In most cases, we must complete an authorization from your insurance company to begin the testing process. Once we receive authorization, we will contact you directly to set up testing appointments.

If you are obtaining testing services without using your insurance, we can bypass that step and move on to the testing appointments themselves.

What does testing look like?

It typically takes 2 or 3 appointments to complete testing. Each of these appointments can last from 2-3 hours. Most people are curious as to what tests we administer. We perform a variety of tests so that we can see how you do in certain tasks. These help us better understand your strengths and weaknesses.

When do I get my results?

After completing the testing, the doctors carefully analyze the results from the evaluation appointments and write the report. We usually contact you within 2-4 weeks to schedule a feedback session.

What happens during the feedback session?

We talk about your diagnosis and recommendations for treatment. We also discuss the results of testing so that you better understand how to make sense of what they mean.

Do I get a copy of my evaluation?

We give you two copies of the report. This way you have a permanent copy, and you can give one to another provider or your child’s school if needed. We also fax it to your referring provider so that they also have the results. If you need your testing results at a later time, we can often email it to you using our secure email server so that you can have an electronic copy, as well.

What is Psychotherapy?

Psychotherapy gives individuals, families, and children a safe place to explore and process emotions. Therapy can help when someone is experiencing interpersonal problems, communication conflicts, or maybe just feeling “down.” Therapy can focus on specific areas of concern, or we can broaden it to fit your needs or those of your family.

All our staff members are equipped with the knowledge and experience needed to address you/your family’s needs and to incorporate a wide variety of modalities, so you get the best results.

It is important to find the therapist with whom you feel the best fit.

What do therapy sessions look like?

Since every person and family is different, the topics you need to focus on addressing may cause the sessions to vary. In general, you can expect to discuss current stressors, life situations, history relevant to your concerns, and progress you have made. Your therapist will discuss recommendations as to what will most benefit you. Together, you and your therapist will collaborate to create a treatment plan tailored specifically to meet your needs.

How can therapy help me?

Therapy can help individuals and families gain a better understanding of themselves or each other, manage anger or other intense emotions, learn new ways of coping, alter behavior patterns, learn and practice skills to improve relationships, develop/increase self-esteem and empowerment, and work through traumatic experiences.

How long do therapy sessions last?

Each session is typically 45 minutes – 60 minutes. Occasionally, specific individual or family needs will result in an exception.

How regularly are sessions scheduled?

We typically schedule sessions once a week or once every other week in order to maintain therapeutic relationship and continued progress. You can move to “maintenance therapy” (once a month) once you have accomplished most of your therapeutic goals and both you and your therapist are in agreement.