General FAQs
Where are you located?
We are just north of the Union and Briargate Boulevard intersection on North Union.
Directions: The first stop light after this intersection as you are heading north is Zephyr. You will turn left at this intersection and will take the first right, which will lead you into a parking lot. You will need to turn right once entering the parking lot so that you can drive around to the front of our building, which directly faces Union. The specific address is:
7730 N Union Blvd. Suites 105 and 204 Colorado Springs, CO 80920
Which office do I go to in your building?
We use our upstairs office, Suite 204, for most of our psychotherapy sessions.
How do I make an appointment?
How do I pay?
For those who don’t have insurance or wish not to use their insurance, we accept cash/check/credit card payment, as well.
As a courtesy, we offer financing through Advance Care if you prefer to make a monthly payment for your services.
Do you accept insurance?
We’ll inform you of non-covered services (some of which are typical with behavioral health). Because of the non-covered services, we offer our convenient financing option (see our payment section).
For all other insurance carriers, we’ll happily help you pursue reimbursement. This process involves minimal time and paperwork; however, reimbursement is not always guaranteed. You must pay for your services up front and then seek reimbursement directly from your provider.
*Neurofeedback is not reimbursed by most companies, so you should expect to pay out-of-pocket for this service.
Unfortunately, we do not accept Medicaid and are unable to work with people who carry Medicaid, even for cash pay services.
If applicable, we will collect your co-pay when you come to your scheduled appointment.
Can you help me file my insurance?
For out-of-network insurance companies, you must pay up front for our services. We can provide you with a superbill you can then submit to your insurance company for reimbursement. We always recommend that you contact your provider to determine what services they will pay for prior to their first appointment.
Neurofeedback FAQs
What happens during the (no cost) neurofeedback consultation?
How do I begin neurofeedback treatment?
What happens after my QEEG evaluation session
After that, we schedule an appointment for you to come back, so we can go over the results together and talk about how to move forward. You can schedule this feedback session at the time of your evaluation appointment, as well.
What does a typical neurofeedback session look like?
How does watching a movie make me feel better?
We tailor the computer program to help the movie interact with the software that monitors your brain wave activity. When your brain exercises according to the prescription that Dr. Bonack has customized for you, the movie will be bright and colorful. When it is not exercising, the movie will become grayscale, which reminds the brain to exercise. We set the threshold to promote your brain to exercise about 50% of the time, so it’s not too hard or too easy.
How do I make it work?
How many sessions will I need?
How will I know I am done?
Will I need to come back?
Will it hurt? Can you read my thoughts?
How do I begin to do neuropsychological testing?
Can I begin testing right away?
If you are obtaining testing services without using your insurance, we can bypass that step and move on to the testing appointments themselves.
What does testing look like?
When do I get my results?
What happens during the feedback session?
Do I get a copy of my evaluation?
Psychotherapy FAQs
What is Psychotherapy?
All our staff members are equipped with the knowledge and experience needed to address you/your family’s needs and to incorporate a wide variety of modalities, so you get the best results.
It is important to find the therapist with whom you feel the best fit.